Return Policy

1. General Policy
   At Lazor/Lazortech, we strive to provide our customers with high-quality products. If you are not satisfied with your purchase or have received a defective item, we offer a return policy to ensure your satisfaction. This return policy applies to purchases made directly from our website or authorized retailers. Please review the following guidelines for returning products.

2. Eligibility for Returns
   a. Defective or Damaged Products: If you receive a product that is defective or damaged upon arrival, please contact our customer support team at info@lazortech.com within [number of days] days of receiving the product.
   b. Dissatisfaction or Change of Mind: If you are not satisfied with your purchase or have changed your mind, you may request a return within [number of days] days from the date of purchase. In such cases, the product must be unused, in its original packaging, and in a resalable condition.

3. Return Process
   a. Contact Customer Support: To initiate a return, please email our customer support team at info@lazortech.com. Provide the following information in your email:
   – Order number
   – Product name and quantity
   – Reason for return
   – If applicable, include any supporting images or videos of the defective or damaged product.

   
   b. Return Authorization: After reviewing your request, our customer support team will provide you with a return authorization number (RA number) and further instructions on how to proceed.
   c. Return Shipping: When returning a product, you are responsible for the shipping costs unless the return is due to a defective or damaged item. We recommend using a trackable shipping method to ensure the safe return of the product.
   d. Packaging: Ensure that the product is securely packaged to prevent any damage during transit. Please include all original accessories, manuals, and packaging materials.

4. Warranty and Replacement
   a. Products under 1-Year Warranty: If the product is within the warranty period of one year from the date of purchase, and the return is due to a manufacturing defect, we will provide a direct replacement of the product. Please follow the return process outlined above.
   b. Products not Covered by Warranty: The warranty does not cover damage caused by misuse, accidents, unauthorized modifications, or normal wear and tear. If the returned product does not qualify for warranty coverage, we will notify you and offer options for repair or replacement at your expense.

5. Refunds
   a. Refunds for Defective or Damaged Products: If your return is approved due to a defective or damaged product, we will provide a full refund, including the original shipping charges, within a reasonable timeframe.
   b. Refunds for Dissatisfaction or Change of Mind: If your return is approved for reasons other than a defective or damaged product, we will issue a refund for the purchase price of the product, excluding the original shipping charges, within a reasonable timeframe.

6. Contact Information
   If you have any questions or need assistance with your return, please contact our customer support team at:
   Email: info@lazortech.com

Please note that this return policy applies to online purchases made directly from e-commerce websites or authorized offline retailers.