Warranty Coverage Lazor/Lazortech provides a warranty on eligible products to the original purchaser (“Customer”) against defects in materials and workmanship under normal use. The warranty period for our products is one year from the date of purchase unless otherwise stated on the product packaging or documentation.
Warranty Claims a. To initiate a warranty claim, the Customer must provide proof of purchase, such as an order confirmation or receipt, along with a detailed description of the issue and any supporting evidence, including photos or videos if applicable. b. Warranty claims must be submitted to our customer support team at info@lazortech.com within the warranty period. c. Our customer support team will assess the claim and may request additional information or documentation as necessary.
Warranty Coverage a. If a product is found to be defective due to materials or workmanship within the warranty period, Lazor/Lazortech will, at its discretion, repair or replace the product. b. The repaired or replaced product will be covered by the remaining duration of the original warranty period or for a period of 90 days, whichever is longer. c. If a product is no longer available or discontinued, Lazor/Lazortech may offer a comparable product as a replacement.
Warranty Exclusions a. The warranty does not cover defects or damages resulting from: – Misuse, abuse, or improper handling of the product. – Accidents, drops, or other external factors not caused by manufacturing defects. – Unauthorized modifications or repairs. – Normal wear and tear, cosmetic damage, or gradual degradation of product performance over time. – Products purchased from unauthorized sellers or through unauthorized channels.
b. Lazor/Lazortech reserves the right to determine, at its sole discretion, if a warranty claim is valid and covered under this warranty policy.
Warranty Claims Process a. To make a warranty claim, please contact our customer support team at info@lazortech.com and provide the following information – Proof of purchase – Detailed description of the issue – Supporting evidence (photos, videos, etc.)
b. Our customer support team will guide you through the warranty claims process, including providing a return authorization number (RA number) if necessary. c. The Customer is responsible for shipping the product to Lazor/Lazortech or its designated repair center, unless otherwise instructed by our customer support team. d. The Customer is responsible for packaging the product securely to prevent any further damage during transit. e. Lazor/Lazortech will cover the return shipping costs for valid warranty claims within the warranty period.
Limitation of Liability To the maximum extent permitted by applicable law, Lazor/Lazortech, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with the use or inability to use the product, even if advised of the possibility of such damages.
Contact Information If you have any questions or need assistance with a warranty claim, please contact our customer support team at: Email: info@lazortech.com
Please retain a copy of your invoice & warranty card for warranty purposes. This warranty policy applies to online purchases made directly from our website or authorized retailers.
